Privacy Policy

1. General provisions.

1.1. This Privacy Policy describes how inbloom (hereinafter also referred to as the “Data Controller”) obtains, processes and stores personal data that https://www.inbloom.lv obtains from its customers and persons who visit the website (hereinafter referred to as the “Data Controller”). “Data Subject” or “You”).

1.2. Personal data is any information relating to an identified or identifiable natural person, ie the Data Subject. Processing is any activity involving the collection of personal data, such as acquisition, recording, modification, use, viewing, deletion or destruction.

1.3. The data controller complies with the data processing principles provided by law and is able to confirm that personal data is processed in accordance with the applicable legislation.

2. Acquisition, processing and storage of personal data.

2.1. Personally identifiable information is collected, processed and stored by the Data Controller, mainly through the online store website and e-mail.

2.2. By visiting and using the services provided in the online store, you agree that any information provided is used and managed in accordance with the purposes set out in the Privacy Policy.

2.3. The data subject is responsible for ensuring that the personal data submitted are correct, accurate and complete. Deliberate misrepresentation is considered a violation of our Privacy Policy. The Data Subject is obliged to immediately notify the Data Controller of any changes in the submitted personal data.

2.4. The Data Controller shall not be liable for damages caused to the Data Subject or third parties if they have occurred due to false personal data.

3. Processing of customers' personal data

3.1. The data controller may process the following personal data:

3.1.1. Name and surname

3.1.2. Contact information (email address and / or phone number)

3.1.3. Transaction data (purchased goods, delivery address, price, payment information, etc.).

3.1.4. Any other information provided to us at the time of purchase of the services and goods offered by the Site or by contacting us.

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for the processing of personal data is Article 6 (1) (a), (b), (c) and (f) of the General Data Protection Regulation:

(a) the data subject has consented to the processing of his or her personal data for one or more specific purposes;

(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

(c) processing is necessary for compliance with a legal obligation to which the controller is subject;

(f) processing is necessary for the protection of the legitimate interests of the controller or of a third party, unless the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data outweigh such interests, in particular where the data subject is a child.

3.4. The data controller shall store and process the personal data of the Data Subject as long as at least one of the following criteria exists:

3.4.1. Personal data is necessary for the purposes for which it was received;

3.4.2. While in accordance with the procedures specified in external regulatory enactments, the Data Controller and / or the Data Subject may exercise their legitimate interests, such as to submit objections or to bring or bring an action in court;

3.4.3. As long as there is a legal obligation to keep the data, such as under the Accounting Act;

3.4.4. As long as the consent of the Data Subject to the relevant processing of personal data is valid, unless there is another legal basis for the processing of personal data.

Upon termination of the circumstances referred to in this paragraph, the data subject's personal data shall also be retained and all relevant personal data shall be permanently deleted from computer systems and electronic and / or paper documents containing the relevant personal data or these documents shall be anonymised.

3.5. In order to fulfill its obligations to you, the Data Controller has the right to transfer your personal data to cooperation partners, data processors who perform the necessary data processing on our behalf, such as accountants, courier services, etc. The Data Processor is a personal data controller.

3.6. When processing and storing personal data, the Data Controller shall implement organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing.

4. Rights of the data subject

4.1. In accordance with the General Data Protection Regulation and the legislation of the Republic of Latvia, you have the right to:

4.1.1. Access your personal data, receive information about their processing, as well as request a copy of your personal data in electronic format and the right to transfer this data to another controller (data portability);

4.1.2. Request the correction of incorrect, inaccurate or incomplete personal data;

4.1.3. Delete your personal data ("be forgotten"), unless the law requires you to keep the data;

4.1.4. Withdraw your prior consent to the processing of personal data;

4.1.5. Restrict the processing of your data - the right to request that we temporarily stop processing all your personal data;

4.1.6. Contact the Data State Inspectorate

You can submit a request for the exercise of your rights by sending the request electronically, writing to the customer support service info@inbloom.lv.

5. Final provisions

5.1. This Privacy Policy is developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC ( General Data Protection Regulation), as well as the laws in force in the Republic of Latvia and the European Union.

5.2. The data controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. The amendments come into force after their publication on the website https://www.inbloom.lv.

DISTANCE AGREEMENT AND GUARANTEES

Inbloom delivers flowers in Riga and Latvia around the clock without breaks and holidays. We work according to the same schedule on all holidays. We guarantee the quality of the goods delivered by our courier at the time agreed with the customer

DISTANCE AGREEMENT

This agreement is concluded between inbloom and the Buyer (hereinafter referred to as the Buyer), who places the order at https://www.inbloom.lv.

By placing an order in the Flower Store, the Buyer confirms that he has read the Store's Terms of Use and the Distance Agreement.

The Buyer has the right to receive the goods and services offered inbloom after the Buyer has made a prepayment of the respective service or product. The description and price of each relevant product and service are indicated in the product catalog next to each product. All prices include value added tax.

The buyer has the opportunity to pay for the product or service by choosing one of the offered remote payment methods.

Payment for goods and / or services means the fact of ordering the service and the Buyer's irrevocable consent to the Terms.

After paying for the order, the Buyer has entered into an agreement with inbloom, which sets out mutual obligations and responsibilities.

The buyer has the right to return the product to the inbloom store within 14 days from the date of receipt of the product, without providing an explanation of the reason for refusal. The returned product must not be used, damaged, it must be in the original packaging, the packaging and its marking must not be damaged. The exercise of the right of withdrawal and the return of goods shall take place in accordance with the following legal acts:

- Law on Consumer Protection;

- Cabinet of Ministers Regulations No. 207 "Rules on distance contracts".

The right to return the goods does not apply to cut flowers, flower bouquets, flower arrangements and houseplants. (Cabinet Regulation No. 207, Clause 15.3).

inbloom has the right to unilaterally cancel the order and return the full order fee to the Buyer if due to circumstances beyond the control of inbloom it is not possible to fulfill the order. (For example, the ordered product is not available for more than 30 days, or the production season has ended)

Delivery conditions

Delivery takes place by courier based on the chosen delivery time by the customer within one hour time slot of it (delivery fee in Riga 5 €, in Jurmala 10 €)